Customer Care

At PAS we pride ourselves on our excellent customer service. We have a dedicated Customer Care organization whose sole purpose is to ensure that our customers derive the maximum value from our products. They have the skills and training to address any questions or problems you may have with the installation, configuration, or use of our products. Additionally, we offer a subscription Product Support Program with two service levels to meet the varying needs of our customers. They are:

PSP

24 hour/7 Day per week call and email support with 24-hour guaranteed response time
Software Version Upgrades and Maintenance Updates
Access to the PAS Knowledge Base

PSP Plus

Everything included in the PSP package plus…
24 hour/7 Day per week call and email support with 8-hour guaranteed response time
Dedicated Customer Care representative
PAS’ User Conference discount

For all customers on our Product Support Program, PAS has a convenient Customer Care Portal for you to:

Enter new cases (procedure questions, enhancement requests, software defects)
Update existing cases
Track existing cases
Download software and updates
Access the PAS Knowledge Base
Access the PAS customer care portal at http://support.pas.com/RapidSupport/Index.aspx

Click here for the latest software updates and announcements.
Contact Information for PAS Customer Care:
Email: rapidsupport@pas.com
Telephone: 281-286-6565 option 2